Cancellation Policy

We do not entertain cancellations once an order has been placed.

Return & Refund

• Products once sold cannot be exchanged.

• We are unable to accept returns for change of mind.

• Please check all information on size, length, weight, finish before placing your order. 
  We try and mention all possible information on our website. 
  Please feel free to mail us contact@sumacollective.in or Whatsapp us on +91-9289002256 incase you need any more information/ photos or videos before you make your purchase decision.

 

• Return and exchanges are not accepted for sarees that the customer has availed our ‘Saree Finishing’ service (pre-stitched with fall & pico) for. 

• Returns will ONLY be accepted if your order is damaged in transit or you have received incorrect product.
  
• We are a company based in India and no returns on any international orders are accepted. 

Each item is examined and packed with utmost care before dispatch. Therefore, chances of receiving a damaged product are rare, but in case where damage has occurred during the shipment transit or incorrect product has been sent - 

• Please email us contact@sumacollective.in or Whatsapp us at 9289002256 with a video and photograph of the product and the package within 24 hours of receipt.
  
  
• Once we approve the return, we will let you know the most convenient method for sending the shipment back. 
  
  
• Refunds will be initiated through the same mode as the payment within seven working days after we have received the shipment.